Business Analyst - Sydney

  • Thrive in fast paced, innovative and entrepreneurial environments?

  • Want to be part of a journey of significant growth, transformation and change?

  • Keen to contribute to leading-edge marketplace payment services & solutions?

PromisePay are an Australian-based payment services company transforming marketplace and platform payments in Australia and the USA. Our customers are some of the largest brand-name marketplaces globally who turn to PromisePay to offer their buyers and sellers a trusted and seamless payments experience.

PromisePay is dedicated to building the internet’s most powerful payments engine, game-changing the payments industry, and reinventing e-commerce across the planet.



Due to organisational growth, the role of Business Analyst has been created and is based in Sydney reporting to the Head of Product.

Key responsibilities include:

  • Act as the Business Analyst for a portfolio of work being delivered to our institutional banking partner(s)

  • Participate in regular on-site visits to partner premises in order to facilitate successful project delivery

  • Capture, refine and document requirements through the use of stakeholder interviews, process reviews/analysis, workshops, and other research mechanisms

  • Perform ongoing analysis of existing products and systems in order to make recommendations which ensure that the highest level of value is being returned to PromisePay, our partners and our customers

  • Work closely with the PromisePay Product, Development and Delivery teams to ensure all opportunities are delivered on time, on budget, and to their greatest potential


  • Significant prior experience in a Business Analyst role in a software environment, with a proven track record of capturing clear, refined and relevant requirements and insights & relevant tertiary qualifications

  • Previous experience working in a banking or financial institution or similar environment, with experience in the payments sector being highly desirable

  • Demonstrated experience interfacing with customer stakeholders, both remotely and onsite at customer premises

  • Experience utilising tools and processes which allow for the capturing and refinement of business and product requirements (including but not limited to workshops, stakeholder interview, etc)

  • Working knowledge and experience with Altassian products such as Jira and Confluence.

  • Prior working experience liaising with remote/distributed teams

  • Ability to work to high levels of autonomy, accountability and ownership of tasks and workload.

  • Proven ability to effectively communicate with internal and customer stakeholders across a diverse range technical expertise and seniority

  • Demonstrated willingness to learn and adapt as PromisePay continues to grow within the marketplace


If you are outcomes-focused with the ability to work to high levels of autonomy, accountability and self-motivation combined with demonstrated experience and competencies as outlined above, express your interest here.

PromisePay is an equal opportunity employer and offers competitive salary packages.


Some interstate and international travel may be required in this position.


Please note that applicants must have the permanent legal right to work in Australia. Any offer of employment at PromisePay will be subject to satisfactory pre-employment checks.

Please note applicants must have permanent legal rights to work in Australia.  No Relocation or Visa support is offered for this role.  


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