Customer Service Representative

  • Golf Industry

  • South Eastern Suburbs Melbourne


Our client, Acushnet Australia, is a recognised leader in the golf industry. The home of the Titleist and FootJoy brands, they are committed to providing both avid and aspirational golfers alike with products and services of superior performance and quality.


An exciting opportunity has become available for an experienced Customer Service Representative. Reporting to the Customer Service Team Leader, this role is responsible for the management of customer relationships, including but not limited to;

  • Effectively handling the sales order process including inbound calls, order data entry, product availability confirmation and delivery status

  • Ensuring customer calls or enquiries are responded to in line with expected timelines

  • Participating in all aspects of the order fulfilment process as required

  • Working closely with the Marketing team to ensure promotions/programmes are implemented effectively

  • Contributing to an environment that fosters a positive working culture that is dedicated to providing excellent customer service

  • Identifying areas for departmental improvement as part of organisational continuous improvement

The successful candidate will demonstrate the following:

  • Demonstrated experience in a similar customer service representative role

  • Positive customer focused attitude in managing ongoing customer relationships

  • Dedication to exceeding customers' expectations and delivering exceptional service standards

  • Excellent administration, organisational and time management skills

  • Outstanding communication skills, both verbal and written, including articulate phone manner

  • Previous exposure to sales order processing systems (AS400 desirable)

  • Strong computer literacy including word processing and MS Excel


Previous customer service representative experience in the golf or sporting goods industry, along with a passion and sound knowledge of the game of golf and its products will be highly regarded.  

If you are an experienced and proactive customer service representative who is highly motivated, has a positive attitude and is a team player, apply now. Please include your resume and a one page cover letter outlining your customer service representative background and passion for golf. To submit your application please Click Here. Phone enquiries to Scott Pickering on 1300 723 761 quoting reference SP1587.


Please note applicants must have permenant legal rights to work in Australia.  No Relocation or Visa support is offered for this role.  


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