Customer Service Representative

  • Exciting opportunity in the golf industry

  • Great team culture

  • South Eastern Suburbs, Melbourne 

Our client, Acushnet Australia, is a recognised leader in the golf industry. The home of Titleist and FootJoy, they are committed to providing both avid and aspirational golfers alike with products and services of superior performance and quality. 

An exciting opportunity has become available for an experienced Customer Service Representative. Reporting to the Customer Service Manager, this role is responsible for the management of customer relationships, including but not limited to; 


Responsibilities include, but are not limited to:

  • Effectively handling the sales order process including inbound calls, order data entry, product availability confirmation and delivery status

  • Ensuring customer calls or enquiries are responded to in line with expected timelines

  • Participating in all aspects of the order fulfilment process as required

  • Working closely with the Marketing team to ensure promotions/programmes are implemented effectively

  • Contributing to an environment that fosters a positive working culture that is dedicated to providing excellent customer service

  • Identifying areas for departmental improvement as part of organisational continuous improvement

 To be successful you will have the following experience, skills and/or qualifications:

  • Demonstrated experience in a similar customer service representative role

  • Positive customer focused attitude in managing ongoing customer relationships

  • Dedication to exceeding customers' expectations and delivering exceptional service standards

  • Excellent attention to detail, administration, organisational and time management skills

  • Outstanding communication skills, both verbal and written, including articulate phone manner

  • Previous exposure to sales order processing systems (AS400 desirable)

  • Strong computer literacy including word processing and MS Excel

Previous customer service representative experience in the golf or sporting goods industry, along with a passion and sound knowledge of the game of golf and its products, will be highly regarded.  

If you are an experienced and proactive customer service representative who is highly motivated, has a positive attitude and is a team player, apply now. Please include your resume and a one page cover letter outlining your customer service representative background and passion for golf. Please apply using the link below. Phone enquiries to Scott Pickering on 1300 723 761 quoting reference SP1598.

Applications close Friday 9th March 2018. Please note that this closing date is subject to change and this job posting may be removed prior to the stated date.

Please note that applicants must have the permanent legal right to work in Australia.