Head of Technology - Payments







  • Thrive in fast paced, innovative and entrepreneurial environments?

  • Want to be part of a journey of significant growth, transformation and change?

  • Keen to contribute to leading-edge marketplace payment services & solutions?

PromisePay is an Australian-based payment services company transforming marketplace and platform payments in Australia and the USA. Our customers are some of the largest brand-name marketplaces globally who turn to PromisePay to offer their buyers and sellers a trusted and seamless payments experience.


PromisePay is dedicated to building the internet’s most powerful payments engine, game-changing the payments industry, and reinventing e-commerce across the planet.


Due to organisational growth, the role of Head of Technology has been created, based in Melbourne reporting to the CTO.

Key responsibilities include:

  • Lead & develop individuals and teams, including coaching for development, managing performance & planning and providing ongoing team communication, in line with organisational growth and objectives.

  • Manage & participate in team based workforce planning and onboarding including recruitment & selection, training & development and appraising performance throughout probation period.

  • Act as the primary escalation resource for technical issues within the team.

  • Develop, manage and maintain the development methodology, technical best practices and principles for security/availability (DR)/performance, that the development, infrastructure and QA teams use, and ensure they are adhered to.

  • Maintain information security, identifying shortfalls or problematic areas and implement strategic solutions to support more fully.

  • Oversee and overall be responsible for the technical governance of projects, including identification of risks and assumptions.

  • Work collaboratively with project managers to develop project plans and resource allocation.

  • Support project managers to keep projects on time and on budget.

  • Provide estimations of the development services and infrastructure components and QA required for the entire solution.

  • Manage and maintain PromisePay services as per customer agreed and internal SLA’s.


  • Significant prior experience in a Head of Technology or Senior Development Manager role & relevant tertiary qualifications.

  • Demonstrated prior experience leading and developing individuals and teams, including the recruitment & onboarding of team members.

  • Previous experience coaching individuals, managing & appraising performance and developing teams for performance.

  • Previous experience working in a banking or financial institution or similar environment, with experience in the payments sector being highly desirable.

  • Working knowledge and experience with Atlassian products such as Jira and Confluence.

  • Demonstrated experience in Ruby on Rails programming.

  • Prior working experience liaising with remote/distributed teams.

  • Ability to work to high levels of autonomy, accountability and ownership of tasks and workload.

  • Proven ability to effectively communicate with internal and customer stakeholders across a diverse range of technical expertise and seniority.


  • If you are outcomes-focused with the ability to work to high levels of autonomy, accountability and self-motivation combined with demonstrated experience and competencies as outlined above, express your interest here.

PromisePay is an equal opportunity employer and offers competitive salary packages.


Some interstate and international travel may be required in this position.


Please note that applicants must have the permanent legal right to work in Australia. Any offer of employment at PromisePay will be subject to satisfactory pre-employment checks.

Please note applicants must have permanent legal rights to work in Australia.  No Relocation or Visa support is offered for this role.  


Position Closed